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Samsung offers refunds to remedy Intel chip problems

by Sarah Griffiths on 1 February 2011, 11:42

Tags: Intel (NASDAQ:INTC), Samsung (005935.KS)

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Intel Inside

Samsung has promised to refund customers who have brought its PCs with the flawed Sandy Bridge chipset from Intel inside.

Intel has recently admitted it has found a design problem in its new Sandy Bridge chipset, which is expected to cost Intel around $1bn in lost revenue and repair bills, as well as delaying the release of PCs sporting its new microprocessors, the Associated Press reported.

James Chung, a Samsung spokesman, reportedly said: "There are six PC line-ups released in Korea and one in the US, and we plan to fully refund or exchange the product in question."

While the problem is obviously annoying for Samsung, the company reportedly said that its refund policy will have ‘no financial impact' on its business as Intel will have to foot the bill.

Some commentators have praised Intel for making the problem public and recalling the chipsets, but others have warned that as well as impacting Intel financially, the Sandy Bridge problem could spark a dip in the PC market as well as delaying the roll out of major new products. This could possibly include the new MacBook Pros, which are expected to include Intel's new silicon and be launched in the next few months.

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