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Virgin Media to migrate broadband customers from 2MB to 10MB

by Parm Mann on 25 February 2009, 11:28

Tags: Virgin (NASDAQ:VMED)

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Virgin Media has announced that it'll be migrating all of its 2MB broadband customers to a 10MB service beginning May 2009.

According to the cable service provider, the transition is possible due to recent investments into expanding its network capacity - highlighted by the December '08 launch of a 50MB service.

As of today, Virgin Media will be streamlining its broadband portfolio into what it calls a "10-20-50 range" - allowing consumers to choose one of only three connection types; up to 10MB, up to 20MB and up to 50MB.

The telling words, of course, are "up to", and though a migration from 2MB to 10MB will be welcomed by many, users should be aware that actual speeds will vary depending on factors such as distance from the exchange.

Nonetheless, Virgin Media claims that offering an entry-level service of up to 10MB will support the Government's plans for widespread high-speed broadband.

Chief executive Neil Berkett had this to say:

Our entry-level broadband product is now twice the speed of comparable services and, with our new 10-20-50 range, we clearly offer the highest quality broadband service in the UK. The migration of millions of 2Mb customers to 10Mb is only possible because of the power of our next generation network and is just one example of how we are creating exciting propositions for consumers which provide transformational experiences and go way beyond their expectations.

Official press release: Virgin Media Boosts Millions of Broadband Connections



HEXUS Forums :: 23 Comments

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I'd feel significantly more positive towards Virgin if they'd be willing to cable more areas. Their 10MB service is no use to me given that they don't serve my street, despite being only a couple of miles from Manchester City Centre!
I have found that their ‘up to’ speed isnt quite as dependant on your distance from the exchange as it is thier underpowered servers in the exchange. During busy times like 4-10pm they get super clogged and your speeds drop to like 0.2 on a 2meg line. Its abysmal and they do agree to no compensation nothing about it when you complain.

But anothing thing, in many city areas havent they replaced the line between the exchange and the box on yur street to fibre so the distance doesnt have nearly as much impact?

BTW im also in Manchester :)
Be nice if the people got what they paid for to start with instead of giving people upgrades that wont work properly and hide behind the “upto” umbrella….
hmmm, what about those on 10mb and paying for 10mb… do we get upped, or are half the people that will be on the 10mb one be paying less than us?
there will be no lower service so we will pay the same, possible we may get an email offering to bump us to 20mb, will have to wait and see.

i moved area and still get 10mb day or night.