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Formal complaint made over Black Ops bugs

by Steven Williamson on 24 January 2011, 14:22

Tags: FPS

Quick Link: HEXUS.net/qa355

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Pro gamer consumer lobby group Gamers’ Voice will be making a formal complaint over alleged problems with the PC and PS3 versions of Call of Duty: Black Ops.

This is in response to a open letter sent to Activision Blizzard on the 22nd December 2010 to which they received no response.

The press release reads:

"The view of Gamers’ Voice is that it doesn’t matter how big a game is, it should not be released ‘unfinished’ or with bugs that make the game unplayable, which are words we have seen in a lot of emails to us recently.

Gamers’ Voice accepts that bugs do slip through the net as it’s impossible for developers to find every single bug. We do not accept however allowing entire sections of the PS3 and PC gaming community appearing to be used as game testers for an extended period after a game’s release, yet being asked to pay for the privilege. This is not a tenable way to treat consumers of video games.This will be submitted to the relevant government agencies that protect consumer rights in the UK on the week commencing 23rd Jan 2011.


Should be interesting to see what the response will be. Any of our HEXUS community members experience problems with Black Ops?


HEXUS Forums :: 12 Comments

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Meh, they should have tried Dragon Age. Now there was an absurdly buggy game.
Um, why don't they just return the game to the retailer if they can prove the product itself isn't fit for purpose? They like talking about UK consumer rights but don't seem to want to follow the correct action regarding it.
Personally I never had any issues with Black Op's, but saying that there has been loads of people who have.
It's true what the article says - “The PS3 and PC gaming community appearing to be used as game testers for an extended period after a game’s release, yet being asked to pay for the privilege.” This is a very good point that needs to be addressed and i am happy to see that someone is up to the challenge of addressing it.
kalniel
Um, why don't they just return the game to the retailer if they can prove the product itself isn't fit for purpose? They like talking about UK consumer rights but don't seem to want to follow the correct action regarding it.

How would they prove the game isn't fit for purpose? It's not like they have paid for a game and received a toaster.
Only a Judge can decide if the item is/isn't fit for purpose.
PetrolHead
How would they prove the game isn't fit for purpose? It's not like they have paid for a game and received a toaster.
Only a Judge can decide if the item is/isn't fit for purpose.

If you buy a toaster and it doesn't toast bread then it's not fit for purpose - you don't need to take it to a judge to prove that.

If you buy a computer game and it inherently doesn't provide entertainment or whatever it's advertised to provide then it's not fit for purpose and should be returned to the retailer who sold it. Sure, if they refuse to refund you then you can take the retailer to court and fight your case, but unless you bought direct then Activision didn't sell you the game.