Scan Computers UK has launched an innovative new service enhancement for its customers. The computer, electronics and components seller has started to mark various high-profile products with a 48hr logo. In brief this means the part is flagged as offering a two working day RMA turnaround at any time during its full warranty period. Scan dubs this its R48 Priority Replacement Policy.
Scan's official summary of the R48 program is as follows:
"R48 is a commitment from Scan and the brands involved to replace and dispatch a faulty product within 48 hours of us receiving it back. Only brands who meet strict criteria will get the R48 badge, one of which is that we can replace a faulty product without going through the repair process. This allows the fastest possible turnaround time for the customer."
The systems maker and retailer says that it decided to develop R48 to put it "ahead of the competition (Including Amazon, who only offer standard manufacturer terms)". R48 is an easy to see and understand consistent level of service.
If you head on over to Scan today you won't see the R48 logo on everything in the retail listings, far from it. However, Scan is working with a wide range of popular PC / components makers to sign up to R48 and it hopes that, in time, more partners will sign up to R48. Customers opting in favour of R48 products might be one driving force.
As with any returns and warranty service, R48 comes with a number of terms and conditions. For example, this is for faulty product returns only, not user-damaged items. For the full set of T&Cs it is worth a look over the dedicated Scan R48 information page. Last but not least, it is worth remembering that R48 is a free service enhancement that Scan has pre-agreed with partners including those shown in the above graphic.