Lloyds TSB has been named Bank of the Year for the fourth year in a row by the UK's finance directors, in recognition of the service it offers its corporate and commercial customers. The award is testament to the continued success of Lloyds TSB's relationship banking model.
Diana Brightmore-Armour, CEO Corporate Banking and co-Head of Corporate Markets, and John Maltby, Managing Director, Lloyds TSB Commercial collected the award from Richard Lambert, CBI Director-General, at the CBI/Real FD Excellence Awards held last night (15 April) at The Marriott London Grosvenor Square.
Hundreds of finance directors from across the UK were asked to vote in the largest satisfaction survey of its kind, rating their satisfaction with companies that provide services to UK businesses. The service provided by different external suppliers - including auditors, banks, professional advisors and even government departments - were judged, based on finance directors' real experiences.
In the banking satisfaction category, Finance Directors were asked to focus on both the quality of service provided by their main bank and the degree to which their relationship manager understood their business.
Truett Tate, Group Executive Director, Wholesale and International Banking, said: "Our success at these awards over the past four years is a reflection of the fantastic service we're providing our customers.
"Both our Commercial and Corporate Markets businesses have worked tirelessly to build extremely strong relationships with many UK companies, meaning we are able to support customers and develop their businesses as they grow."
"We're extremely proud to have sector expertise, risk management skills, regional presence and a reputation for delivering customer service that is second to none."
In winning the Bank of the Year category, Lloyds TSB beat a shortlist of competitor banks which included RBS, Barclays, and HSBC.