The press release
Jan 29 2007
Isololated number of TomTom GO 910's may be infected with a virus
It has come to our attention that a small, isolated number of TomTom GO 910’s, produced between September and November 2006, may be infected with a virus. The virus is qualified as low risk and can be removed safely with virus scanning software. Appropriate actions have been taken to make sure this is prevented from happening again in the future.
Affected devices
It has been confirmed that a small number of TomTom GO 910 devices, produced between September and November 2006, and shipped with software version 6.51, may be infected with a virus.
Known risks
The viruses that were detected present an extremely low risk to customers’ computers or the TomTom GO 910. To date, no cases of problems caused by the viruses are known.
How to detect the virus?
In the isolated cases that a virus was detected, it was found when the TomTom GO 910 was connected to the computer and for example, a back-up of the content on the device was being made.
What to do when a virus is found?
TomTom highly recommends that all TomTom GO 910 customers update their virus scanning software, and if a virus is detected, allow the virus scanning software to remove the ‘host.exe’ file, ‘copy.exe’ file or any other variants.
The above identified files or any variants can safely be removed from the device with virus scanning software, and are NOT to be removed manually, as they are not part of the standard installed software on a TomTom GO 910. They present no danger whilst driving with the TomTom GO 910.
Customers that do not have virus scanning software are advised to install virus scanning software. The internet offers many free online virus scanners like Symantec and Kaspersky) that will remove the virus safely from the TomTom GO 910 as soon as it is detected.
Any customers who experience problems or have further questions are welcome to contact our Customer Support department.
Isololated number of TomTom GO 910's may be infected with a virus
It has come to our attention that a small, isolated number of TomTom GO 910’s, produced between September and November 2006, may be infected with a virus. The virus is qualified as low risk and can be removed safely with virus scanning software. Appropriate actions have been taken to make sure this is prevented from happening again in the future.
Affected devices
It has been confirmed that a small number of TomTom GO 910 devices, produced between September and November 2006, and shipped with software version 6.51, may be infected with a virus.
Known risks
The viruses that were detected present an extremely low risk to customers’ computers or the TomTom GO 910. To date, no cases of problems caused by the viruses are known.
How to detect the virus?
In the isolated cases that a virus was detected, it was found when the TomTom GO 910 was connected to the computer and for example, a back-up of the content on the device was being made.
What to do when a virus is found?
TomTom highly recommends that all TomTom GO 910 customers update their virus scanning software, and if a virus is detected, allow the virus scanning software to remove the ‘host.exe’ file, ‘copy.exe’ file or any other variants.
The above identified files or any variants can safely be removed from the device with virus scanning software, and are NOT to be removed manually, as they are not part of the standard installed software on a TomTom GO 910. They present no danger whilst driving with the TomTom GO 910.
Customers that do not have virus scanning software are advised to install virus scanning software. The internet offers many free online virus scanners like Symantec and Kaspersky) that will remove the virus safely from the TomTom GO 910 as soon as it is detected.
Any customers who experience problems or have further questions are welcome to contact our Customer Support department.
