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FSC explains notebook for life offer

by Scott Bicheno on 3 December 2008, 17:22

Tags: Fujitsu Siemens

Quick Link: HEXUS.net/qaqd5

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New look FSC

Obviously there are a whole bunch of terms and conditions associated with these offers, so we encourage you to go to FSC's website and decide for yourself whether they're too good to be true.

We asked how it was commercially viable for FSC to make such offers. "We're limiting the Lifebook 4 Life offer to ten units per organisation and its all positively insured, but standard behaviour suggests that a proportion of customers won't take the offer up," explained White.

White stressed that this initiative is not related to the full ownership of FSC by Fujitsu, due to come into effect next April, but it doesn't seem unreasonable to assume that the ownership change at least had an influence on the time limit.

We concluded by asking White why FSC has been losing market share in the UK. "This is due to a decision not to participate in the entry level market," said White. "Our competitive advantage is in providing solutions for business, so we've undergone a transformation to become a dynamic solutions provider for business."

 



HEXUS Forums :: 4 Comments

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Equivalent value every three years?

or

Equivalent specifications every three years?
Plazek
Equivalent value every three years?

or

Equivalent specifications every three years?

According to the T&Cs:

The replacement Lifebook value will be determined by the original purchase price shown on the invoice, increased by 10% every 3 years. For example; a Lifebook purchased for £1000 today would be exchanged for a model with a recommended retail price not exceeding £1100 in 3 years time.

Not the cheapest of laptops though although I suppose this is to be expected with this deal…
The replacement Lifebook value will be determined by the original purchase price shown on the invoice, increased by 10% every 3 years. For example; a Lifebook purchased for £1000 today would be exchanged for a model with a recommended retail price not exceeding £1100 in 3 years time.
For the curious, I get that as an equivalent interest rate of 3.23%
Hi guys, I was intrigued by this offer, so sent through a few questions to FSC, who for the record, responded within two hours, even though i sent the email at 9pm!

Responses below

1) The claim for the replacement must be made within 28 days of the third anniversary of the original purchase. It is your responsibility to ensure that you remember to claim.
2) Damage is not covered by a warranty, nor are faults caused by misuse. The laptop should be in cosmetically good condition too, with just fair wear and tear.
3) You can purchase the original Lifebook from any authorised reseller
4) (the only one that probably needs the original question stated: ‘What would happen if Lifebook prices suddenly skyrocketed? For example, if I purchased a £1,000 laptop, then in 3 years, your cheapest Lifebook was £1,200, would I be able to claim this laptop?’ Response: It would be replaced with the closest priced model
5) No, you do not have to upgrade your warranty in future

Hope this helps