UK retailer SCAN is recalling certain Kingston USB flash drives amidst issues with counterfeit stock in the supply chain.
1GiB and 2GiB Kingston TMate USB2 drives are affected by the issue, however it isn't known exactly who will have received counterfeit items. To that end, SCAN is recalling all of the 1 and 2GiB Kingston drives it has sold under the product numbers LN 11415 and LN 11416. Customers of SCAN who have one of these drives can fill in an online form with their order and contact details so that SCAN can contact them and arrange for the products to be collected and returned. All customers will be refunded the price of the drive and also offered free shipping if they wish to order a replacement drive.
SCAN has named the supplier of the counterfeit goods as Westek Ltd, who, they have discovered, are not authorised Kingston stockists:
This situation has caused great concern in Scan and we have taken the necessary actions against our suppliers. We are now working very closely with Kingston and Westek to resolve this serious issue and we would like to take this opportunity to extend our sincere apologies to all our customers for any inconvenience which may have been caused. Having been in business for over 18 years, we pride ourselves on our integrity and our strong company ethics. Our commitment to customer service is incredibly important to us and we genuinely hope that our customers’ faith in us has not been dented by this very exceptional circumstance.
Good to see SCAN doing as much as possible to avoid inconvenience to customers and doing the right thing in recalling all possibly affected drives. Hopefully a similar situation can be avoided in the future.
