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Microsoft exposes telephone PC security scam

by Scott Bicheno on 16 June 2011, 11:27

Tags: Microsoft (NASDAQ:MSFT)

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Stay on your toes

Microsoft has always been quite proactive when it comes to PC security, quite rightly assuming some of the responsibility, and today it has published the results into a survey into the apparently growing threat of criminals posing as security experts.

The scam goes as follows: the criminal cold-calls people at home and tells them they're at risk of some computer security threat, but it's their lucky day because we're here to help. They refer to the punter by name and claim to represent legitimate companies.

If the victim falls for this routine, they're then given a bunch of instructions, which include allowing remote access, downloading code, and supplying credit card information. Right now the scam seems to be restricted to the UK, Ireland, US and Canada.

Microsoft surveyed 7,000 computer users in these countries and found that, on average, 15 percent of the survey had received such a call, but this figure was 26 percent in Ireland. Of those who received a call 22 percent fell for it, with 79 percent of them suffering financial loss as a consequence, although it's surprising it wasn't all of them.

This loss includes money being directly taken from their accounts, compromised passwords, identity theft and subsequent problems with their PC. The average amount of money stolen was $875, but the average cost of repairing the damage to their PC was a surprisingly high $1.730.

Clearly these criminals are preying on the naive and gullible, but it's still useful for more advanced users to be aware of this growing trend, if only to warn their less techie nearest and dearest.

Meanwhile Virgin Media has announced it's working with the serious organised crime agency to try to protect its broadband customers from the SpyEye trojan variant, which collects personal and banking information, and has also targeted customers of some airlines.



HEXUS Forums :: 28 Comments

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Tons of my clients get these, I go through phases of getting a couple a week too. Apparently telling them to **** off doesn't get through… :D

Thank god for caller id, I can pretty much tell when they are calling.

There are a few variations including pretending to be from Sky/Virgin Media and Google.

So far none of my clients have fallen for it, but I'm sure it must get a decent haul of people, because everyone seems to assume that Microsoft know and care who they are for some reason.
My dad had one of these calls last week. Luckily he didn't fall for it. Interesting that he has never had a call either until he bought a laptop.

I've had PC's for over 15 years and I've never had a call. But I always build my own so maybe these scammers don't know I exist.

My dad bought from a well known PC retailer - I wonder if they are sharing out his details with third parties etc.
I tell them that their downloaded exe won't run.
I then string them along for a while until I let slip I'm running Linux! :p
I've actually had quite a few calls off these people from “Windows” R.
Every time I just tell them I'm running Linux.
One thing, they just seem to be getting any number they can purchase (or even guess?) on the offchance they will get a household with atleast one Windows PC in, Which shouldn't be too hard considering how many are sold.
All my systems since I believe the early 2000s have been built by myself.
My dad thought the call was serious, luckily he decided to ask me to fix it rather than allow them to!
Oh I'd love to receive one of these calls, would be great fun! :D