Corsair recently announced that it would halt sales of high-end Dominator GT memory modules that utilise Elpida Hyper ICs due to an unacceptable rate of failure.
With Elpida's Hyper ICs used by the majority of big-name memory providers, we expected other manufacturers to make their customers aware of the potential problem and first to follow Corsair's lead is OCZ.
Despite announcing that it is yet to see extended failures, OCZ has taken a precautionary measure and opted to temporarily halt the use of Elpida Hyper ICs. The manufacturer is encouraging customers to report any issues, and adds that it will "absolutely take care of all customers with a no questions asked refund or exchange for another OCZ product of equal value".
OCZ's complete statement reads:
In regards to the potential issues relating to Elpida Hyper IC’s, OCZ has not yet seen extended failures in the field, and the Elpida Hyper IC’s we have used came from earlier batches so we do not yet know if this is the reason why we are not seeing field issues but as a proactive measure based on the latest information from media reviewers like AnandTech we have officially held the use of any Elpida Hyper IC’s at this time. Any customers that are seeing issues are encouraged to contact us and we will absolutely take care of all customers that with a no questions asked refund or exchange for another OCZ product of equal value, whichever the customer prefers. We want to make sure that our customers have peace of mind and the confidence that we will take care of any and all issues related to modules that utilise Elpida Hyper chips.
If you have any questions about this, feel free to post up in the OCZ Forum.
